Dialer Software Application
Ensuring Regulatory Compliance
Organizations can directly contact the target audience through automated outbound calling solutions while complying with NDNC regulations and engaging with customers seamlessly.
OBD with Analytics and dashboards
OBD offers a dashboard for analytics to track call performance, in key areas such as agent capability, connectivity %, call duration, query resolution, secondary actions, etc.
Schedule Calls and SMS
Campaign managers can map their outreach program to schedule calls and SMS messages based on upcoming requirements and promotions.
A call dialer is an application that automates the process of dialing numbers in call centers. Unlike manual dialing, it automatically dials the phone numbers pertaining to a selected list of contacts on behalf of the agents.
Hosted contact center
Hosted cloud contact center solutions with auto dialer is complete call management software suite with CRM integration services
- Inbound and outbound dialler helping you to make cloud call
- Built-in CRM integration services for a seamless experience
- Progressive dialer software for intelligent call assignment.
- CRM Integration available for leading CRM providers like Zoho, Salesforce, Kapture, Freshsales and Fresh desk
Outbound Marketing solutions
Integrated Marketing platform for all Outbound Campaigns with cloud telephony solutions
- Voicemail transcription supported by text to speech personalized messages
- Customized campaign flow which can be fed back into IVR flows
- OBD prompts with DTMF inputs that can be coupled with API integration to dip into any database
Hosted Call Connect
Complete virtual pbx environment for Call Center Management
- Outbound and inbound calling with call patching
- Automatic call distribution
- API and webhook, detailed call logs and call management dashboard
Outbound and Inbound Call Center software
- Sticky agent coupled with barging/whispering/transfer
- Using same pilot number for both outbound and inbound flows
- API and webhooks integration with number masking for secure interactions
Missed Call Solutions
Never miss a call from your customers
- Bespoke IVRs for missed calls
- Automated call backs and scheduled SMS
- Integrated email reports
Single click-based communication for Call Center Management
- Website and panel integration which can feed into the IVR flow
- OTP based calling and verification solution for agent call patching
- Number masking for customer privacy at all ends